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Scott Tuffiash's avatar

I'll start, and of course, if it's from me, it's non-profit, education-facing, and maybe not that helpful if you're looking for use case in a for-profit environment. Sorry - maybe someone for-profit within the Substack Algorithim will help add for-profit use case examples.

Every disembodied social media exchange requires at least one additional interpretive step about trust. In person, whether I'm aware of it or not, I will interpret body language, tone of voice, and pace of movement and speaking, and I'll interpret all these utterances and movements as an animal first, then a rational animal (hopefully).

If the exchange is non-profit, there's value already in just posting a statement and seeing a response. How much depends on the medium, topic, and expressed goal of the platform. So some type of normative interpretation is needed to establish trust, person to person, group to group. Or not...if the goal is performative, especially to antagonize. See X since 2024ish. Are there inherent problems here? How difficult are they? For 2026 at least, it's more frowned upon to be platforming more digitized communication from HS down to K-2 or so.

Patrick Inverso's avatar

Scott, no apology needed. Non-profit use cases are very interesting to me these days, and it's part of why I'm glad you're writing here: years of navigating trust between teachers, parents, students and districts is an angle almost nobody else posting on this has.

If I'm reading you right: online we lose the "animal first" read on trust, so we need shared norms to rebuild it, unless the point is performance.

I'll grant that completely. What we sense in the room is its own source of trust, and my post skipped it. I was only looking at the record: what someone has put in over years. Those are two different sources, and the second doesn't replace the first. That's going into the thinking. Thank you for beating it up.

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